AGORA Europe II

MODULE I- Some Labour Market Basic Concepts: 01-MOD-WORKER-AGR (GAZI)

Description retailing

Retail types

Description grocery stores

Grocery store types

Salesperson- sales clerk Job Duties

Cashier job duties

Accounting Clerk job duties

Retail store manager job duties

Legal rights of employees

MODULE II - Soft Skills In The Workplace - Costumer Service (CODE: 02-MOD-WORKER-AGR) (GAZI)

Understanding the selling process

Qualities of a Good Salesperson

Communication skills - Improve workplace communication skills

Verbal communication

Non- verbal communication

Relationships, effective consumer service - problem solving

Building Rapport

Working with others

Understanding health and safety issues

MODULE III - Retail Operations: 03-MOD-WORKER-AGR (FFE)

Service department Box

Payment / Point of Sale

Use recipt printer

Bar code scanner

Cash drawer

Credit card reader

Product Knowledge Training

Packing

MODULE IV- Workplace basic skills: 04-MOD-WORKER-AGR (CLARUS)

Use math to solve workplace problems (add, subtract, multiply, and divide numbers, decimals, and fractions)

Basic computer skills (word)